{"id":46994,"date":"2022-03-07T09:53:03","date_gmt":"2022-03-07T08:59:53","guid":{"rendered":"https:\/\/www.morettidesign.it\/supporto\/"},"modified":"2025-03-20T15:02:36","modified_gmt":"2025-03-20T14:02:36","slug":"support","status":"publish","type":"page","link":"https:\/\/morettidesign.it\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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REGISTER YOUR PRODUCT<\/p>\n

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Register your product in order to receive a personalized customer service support. Thanks to the registrantion of your product we will be able to give you all the information about the product and its updates in terms of maintenance.<\/p>\n

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SUBMIT A COMPLAINT<\/p>\n

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Did you have an issue with your product or an unpleasent experience? Let’s talk about it! Submit a complaint so that our Tech Team can reach out to you!<\/p>\n

I WANT TO SUBMIT A COMPLAINT >><\/a><\/p>\n

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FAQ<\/p>\n

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Things to know before you buy a Moretti Design stove<\/p>\n

[\/vc_column_text][vc_column_text el_class=”uk-text-center”][\/vc_column_text][\/vc_column][vc_column width=”1\/2″][tm_accordion count_from=”0″ items=”%5B%7B%22title%22%3A%22How%20can%20I%20heat%20up%20my%20house%20with%20Moretti%20Design%20stove%3F%22%2C%22content%22%3A%22You%20can%20heat%20directly%20with%20air%20(air%20technology%2C%20hybrid%2C%20relax%2C%20remote%20air%20and%20ducted)%20or%20by%20connecting%20the%20stove%20to%20the%20radiators%20you%20can%20use%20your%20existing%20system%20(aqua%20technology)%5Cn%22%7D%2C%7B%22title%22%3A%22How%20much%20power%20do%20the%20stoves%20(kW)%20have%3F%22%2C%22content%22%3A%22Stoves%20power%20range%20from%20from%207%20kW%20to%2034%20kW%5Cn%22%7D%2C%7B%22title%22%3A%22By%20buying%20a%20Moretti%20Design%20stove%20can%20I%20have%20access%20to%20economic%20incentives%3F%22%2C%22content%22%3A%22Yes%2C%20all%20Moretti%20Design%20collections%20fall%20into%20the%20category%20of%20products%20for%20which%20you%20can%20apply%20for%20incentives.%20Certified%20pellet%20stoves%20with%20environmental%20class%204%20and%205%20stars%20attest%20to%20the%20quality.%5Cn%22%7D%2C%7B%22title%22%3A%22What%20should%20I%20do%20once%20I%20buy%20the%20stove%3F%22%2C%22content%22%3A%22An%20authorized%20technician%20will%20switch%20it%20on%20and%20will%20register%20your%20product%20on%20the%20Moretti%20Design%20portal%20and%20extend%20your%20warranty%20to%206%20years.%5Cn%22%7D%2C%7B%22title%22%3A%22When%20buying%20can%20I%20choose%20the%20aesthetic%20of%20the%20stove%3F%22%2C%22content%22%3A%22Yes%2C%20you%20can%20choose%20the%20aesthetics%20and%20color%2C%20consulting%20the%20catalog%2C%20according%20to%20the%20model%20you%20choose.%5Cn%22%7D%5D”][\/vc_column][\/vc_row][vc_row equal_height=”yes” lg_spacing=”margin_top:50;margin_bottom:50;padding_top:30;padding_bottom:30″ box_shadow=”0px 1px 16px -4px #000000;”][vc_column width=”1\/2″][tm_accordion count_from=”0″ items=”%5B%7B%22title%22%3A%22When%20should%20ordinary%20maintenance%20be%20carried%20out%3F%22%2C%22content%22%3A%22For%20Moretti%20Design%20stoves%2C%20routine%20maintenance%20is%20reduced%20to%20a%20minimum%20as%20the%20presence%20of%20self-cleaning%20technology%20prevents%20the%20daily%20intervention%20of%20the%20user.%5Cn%22%7D%2C%7B%22title%22%3A%22When%20should%20extraordinary%20maintenance%20be%20carried%20out%3F%22%2C%22content%22%3A%22For%20Moretti%20Design%20stoves%2C%20extraordinary%20maintenance%20is%20planned%20together%20with%20the%20authorized%20service%20center%2C%20usually%20once%20a%20year.%20Taking%20care%20of%20your%20stove%20and%20carrying%20out%20a%20correct%20cleaning%20is%20useful%20both%20to%20ensure%20a%20good%20quality%20of%20%20breathable%20air%20and%20to%20avoid%20failures%20in%20the%20long%20term.%5Cn%22%7D%2C%7B%22title%22%3A%22Is%20there%20a%20fee%20for%20extraordinary%20maintenance%3F%22%2C%22content%22%3A%22Yes%2C%20for%20this%20reason%20we%20suggest%20you%20to%20agree%20with%20your%20CAT%20the%20best%20time%20to%20carry%20it%20out%20in%20order%20to%20avoid%20additional%20costs.%5Cn%22%7D%2C%7B%22title%22%3A%22Who%20can%20perform%20the%20installation%3F%22%2C%22content%22%3A%22The%20installation%20can%20be%20carried%20out%20by%20anyone%20who%20is%20able%20to%20issue%20a%20work%20certification%20executed%20to%20perfection.%5Cn%22%7D%5D”][\/vc_column][vc_column width=”1\/2″][vc_column_text css=”.vc_custom_1666098685409{margin-bottom: 30px !important;}”]<\/p>\n

Installation and maintenance: things to know<\/p>\n

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I\u2019m already your client and I have questions<\/p>\n

[\/vc_column_text][vc_column_text el_class=”uk-text-center”][\/vc_column_text][\/vc_column][vc_column width=”1\/2″][tm_accordion count_from=”0″ items=”%5B%7B%22title%22%3A%22I%20have%20a%20problem%20with%20the%20stove%20who%20can%20I%20turn%20to%3F%22%2C%22content%22%3A%22All%20Moretti%20Design%20stoves%20are%20accompanied%20by%20a%20user%20manual%2C%20also%20available%20online%20on%20our%20website%2C%20which%20describes%20the%20main%20functions%20of%20the%20stove%20purchased%20and%20the%20safety%20warnings%20displayed%20on%20your%20handheld.%20In%20a%20few%20simple%20steps%20described%20in%20the%20user%20manual%20you%20can%20restore%20the%20operation%20of%20the%20stove.%20In%20any%20case%2C%20we%20suggest%20that%20you%20contact%20the%20Technical%20Assistance%20Centre%20(CAT)%20for%20further%20information.%5Cn%22%7D%2C%7B%22title%22%3A%22How%20can%20I%20contact%20the%20Technical%20Support%20Centre%20(CAT)%3F%22%2C%22content%22%3A%22For%20the%20list%20of%20CAT%20present%20on%20the%20national%20territory%2C%20you%20can%20consult%20the%20website%20www.morettidesign.it%20section%20%5C%22Assistance%20-%20Technical%20Assistance%20Centers%5C%22.%5Cn%22%7D%2C%7B%22title%22%3A%22I%20would%20like%20to%20change%20the%20aesthetic%20kit%20of%20my%20stove%2C%20how%20can%20I%20do%3F%22%2C%22content%22%3A%22Depending%20on%20the%20model%20of%20the%20stove%20in%20your%20possession%2C%20you%20can%20purchase%20a%20new%20Aesthetic%20Kit%20by%20contacting%20our%20authorized%20dealer.%5Cn%22%7D%2C%7B%22title%22%3A%22Who%20can%20I%20contact%20for%20spare%20parts%3F%22%2C%22content%22%3A%22For%20any%20technical%20support%20or%20spare%20parts%2C%20you%20can%20contact%20your%20nearest%20Technical%20Assistance%20Centre%20(CAT).%20For%20the%20list%20of%20CAT%20present%20on%20the%20national%20territory%2C%20you%20can%20consult%20the%20website%20www.morettidesign.it%20section%20%5C%22Assistance%20-%20Technical%20Assistance%20Centers%5C%22.%5Cn%22%7D%2C%7B%22title%22%3A%22How%20to%20adjust%20the%20temperature%20of%20the%20stove%3F%20(Set%20too%20high%20or%20too%20low)%22%2C%22content%22%3A%22The%20temperature%20of%20the%20stove%20can%20be%20increased%20or%20decreased%20by%20pressing%20the%20%2B%20or%20-%20buttons%20of%20the%20MENU-%20THERMOSTATS%20of%20the%20remote%20control.%20An%20easy%20guide%20can%20be%20found%20in%20the%20user%20manual%20for%20your%20stove.%5Cn%22%7D%2C%7B%22title%22%3A%22The%20Aqua%20stove%20keeps%20going%20into%20standby%20how%20can%20I%20fix%20it%3F%22%2C%22content%22%3A%22Please%20contat%20the%20nearest%20CAT.%5Cn%22%7D%2C%7B%22title%22%3A%22What%20kind%20of%20pellets%20are%20recommended%20for%20your%20stoves%3F%22%2C%22content%22%3A%22The%20type%20of%20pellets%20to%20be%20used%20is%20a%20certified%20EN%20PLUS%20one.%5Cn%22%7D%2C%7B%22title%22%3A%22Why%20won’t%20my%20stove%20turn%20on%3F%22%2C%22content%22%3A%22Check%20if%20there%20is%20a%20report%20on%20the%20handheld%20and%20compare%20it%20with%20the%20securities%20listed%20in%20the%20user%20manual.%5Cn%22%7D%2C%7B%22title%22%3A%22Why%20did%20my%20stove%20switch%20off%3F%22%2C%22content%22%3A%22First%20check%20if%20there%20is%20a%20time%20schedule%20of%20ignitions%20and%20shutdowns.%20Check%20if%20there%20is%20a%20report%20on%20the%20handheld%20and%20compare%20it%20with%20the%20securities%20listed%20in%20the%20user%20manual.%5Cn%22%7D%5D”][\/vc_column][\/vc_row][vc_row custom_border_color=”” background_color=”custom” lg_spacing=”margin_top:50;margin_bottom:30;padding_top:20;padding_bottom:20″][vc_column][vc_column_text]<\/p>\n

I DIDN\u2019T FIND WHAT
\nI WAS LOOKING FOR<\/p>\n

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Write us if you did not find what you were looking for<\/p>\n

You have navigated the whole site and arrived here without finding the answers to your questions. What should you do? Write us via this form and we will get back to you.<\/p>\n

Discover the collection >><\/a><\/p>\n

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