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FAQ

Things to know before you buy a Moretti Design stove

How can I heat up my house with Moretti Design stove?

You can heat directly with air (air technology, hybrid, relax, remote air and ducted) or by connecting the stove to the radiators you can use your existing system (aqua technology)

How much power do the stoves (kW) have?

Stoves power range from from 7 kW to 34 kW

By buying a Moretti Design stove can I have access to economic incentives?

Yes, all Moretti Design collections fall into the category of products for which you can apply for incentives. Certified pellet stoves with environmental class 4 and 5 stars attest to the quality.

What should I do once I buy the stove?

An authorized technician will switch it on and will register your product on the Moretti Design portal and extend your warranty to 6 years.

When buying can I choose the aesthetic of the stove?

Yes, you can choose the aesthetics and color, consulting the catalog, according to the model you choose.

When should ordinary maintenance be carried out?

For Moretti Design stoves, routine maintenance is reduced to a minimum as the presence of self-cleaning technology prevents the daily intervention of the user.

When should extraordinary maintenance be carried out?

For Moretti Design stoves, extraordinary maintenance is planned together with the authorized service center, usually once a year. Taking care of your stove and carrying out a correct cleaning is useful both to ensure a good quality of breathable air and to avoid failures in the long term.

Is there a fee for extraordinary maintenance?

Yes, for this reason we suggest you to agree with your CAT the best time to carry it out in order to avoid additional costs.

Who can perform the installation?

The installation can be carried out by anyone who is able to issue a work certification executed to perfection.

Installation and maintenance: things to know

I’m already your client and I have questions

I have a problem with the stove who can I turn to?

All Moretti Design stoves are accompanied by a user manual, also available online on our website, which describes the main functions of the stove purchased and the safety warnings displayed on your handheld. In a few simple steps described in the user manual you can restore the operation of the stove. In any case, we suggest that you contact the Technical Assistance Centre (CAT) for further information.

How can I contact the Technical Support Centre (CAT)?

For the list of CAT present on the national territory, you can consult the website www.morettidesign.it section "Assistance - Technical Assistance Centers".

I would like to change the aesthetic kit of my stove, how can I do?

Depending on the model of the stove in your possession, you can purchase a new Aesthetic Kit by contacting our authorized dealer.

Who can I contact for spare parts?

For any technical support or spare parts, you can contact your nearest Technical Assistance Centre (CAT). For the list of CAT present on the national territory, you can consult the website www.morettidesign.it section "Assistance - Technical Assistance Centers".

How to adjust the temperature of the stove? (Set too high or too low)

The temperature of the stove can be increased or decreased by pressing the + or - buttons of the MENU- THERMOSTATS of the remote control. An easy guide can be found in the user manual for your stove.

The Aqua stove keeps going into standby how can I fix it?

Please contat the nearest CAT.

What kind of pellets are recommended for your stoves?

The type of pellets to be used is a certified EN PLUS one.

Why won't my stove turn on?

Check if there is a report on the handheld and compare it with the securities listed in the user manual.

Why did my stove switch off?

First check if there is a time schedule of ignitions and shutdowns. Check if there is a report on the handheld and compare it with the securities listed in the user manual.

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AFTER-SALES SUPPORT

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